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Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions.

Am I required to wear a mask?

The City of Scottsdale has issued a declaration requiring guests to wear a face mask indoors and outdoors if they are not able to social distance. However, per the declaration you are not required to wear a mask if you are swimming, eating, drinking, your religious beliefs prevent you from wearing a mask OR if you are surrounded by family members and can maintain 6 feet of distance from another party.
To learn more about this proclamation, please click here.

Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

How do I view my reservation?

Use this link to view, modify, or cancel your reservation.

Please note that we had a system change on August 8, 2019. If your reservation was made prior to this date, please call 800 525 7867 to modify or cancel your reservation.

What is check in/check out time?
Check in is at 4pm, check out is at 12 noon.
Do you allow smoking on property? In the rooms?
All of our rooms are non-smoking. You may smoke outside in our beautiful Lower Laguna patio area.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
**In compliance to Governor Doug Ducey’s June 29th executive order, our fitness center is temporarily closed.
We offer a fitness center including Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, yoga bags, and exercise balls.
Do you offer bikes for use during my stay?
Yes we do. Get out and explore the city on one of our complimentary hotel bicycles, available for check out through our front desk or guest services staff. We can also recommend some popular bicycle routes as well.
Do you offer room service? What are the hours?
Available between the hours of 7:00am and 10:00pm, our room service menu offers a variety of dining choices.
Do you have a business center?
Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services.
Do you have a pool?
The Scott Resort & Spa offers two pools open daily from 6:00am – 10:00pm.
Do you have a spa? What are the hours?
Yes, La Vidorra Spa is located on property with 6 treatment rooms including a couples’ room. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522. Operating hours can be found here.
What is included in the Resort Fee?

There is a resort fee of $42 per room for each night of your stay. This fee allows you to experience these onsite services.

  • Self-parking
  • Tesla charging station
  • Explore Scottsdale on one of our Priority Bicycles
  • WiFi access throughout the hotel
  • STAYCAST™ “Ultimate Streaming Experience” in all guest rooms
  • In-room Nespresso®
  • Access to our fitness center
  • Boarding Pass Printing
What are Book Direct Benefits?

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our Book Direct Benefits include the following:

Choice of One at Check-In:

  • 1PM Late Check-Out ($25 Value) (based on availability)
  • Complimentary Appetizer at The Canal Club (Up to $16 Value)

All benefits are per stay.

What if I left something behind?

For items left behind, please visit our partner website at, click on “Get my lost item back,” then enter our hotel/client ID: 54127. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team.


Do you have any charging stations on property?
Yes, we do have a dual Tesla charging station available.
Where can I get a rental car?
To reserve a rental car with Enterprise, please click here.
How do I get to the hotel?
Please see our Maps & Directions page.
Do you offer free shuttle service from the airport?
We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.
What are your cross streets?
We are located on the South East corner of Scottsdale Road and Chaparral Road.
Do you have onsite parking? How much is parking? Is it included in my room rate?
Yes, we have complimentary onsite parking.


How do I view my reservation?
Use this link to view, modify, or cancel your reservation.
Will your rooms allow rollaways and/or Pack-n-Plays? Is there a charge?
Yes – all of our rooms are able to accommodate Pack-n-Plays.  We are happy to provide these (based upon availability) at no charge. Due to fire codes, we can only allow rollaways in rooms with King beds and suites.  There is a $25 charge per stay for a rollaway.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You will need to contact the website with which you made your reservation.
I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-528-7867.

*Stay conditions must include same hotel (The Scott Resort & Spa / 4925 N. Scottsdale Rd., Scottsdale, Arizona 85251), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at The Scott Resort & Spa.

What is your cancellation/deposit policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before December 31, 2020, we have adjusted our cancellation policy from 72-hours to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.

Reservations following December 31, 2020, are subject to our standard cancellation policy of 72-hours. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related or pre-paid reservations.

What is the minimum age requirement to check into the room?
Guests must be 21 years or older to check into a room.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
Do you have connecting rooms?
We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.
Do you have accessible rooms?
Yes, we have accessible rooms. All of our accessible rooms include a roll-in shower. For more information on the accessible features of our hotel, click here.
Do you have an early departure fee?
All reservations are subject to an early departure fee of $50 minimum or up to 1 night room and tax.


What are the hours of the restaurant/bar/lounge?

The Canal Club:
Monday – Friday:
Breakfast 7:00am – 11:00am
Lunch 11:00am – 3:00pm
Dinner 3:00pm – 10:00pm

Saturday & Sunday
Brunch 7:0am – 3:00pm
Dinner 3:00pm – 10:00pm

The Canal Club Lounge:
Daily 10:00am – 11:00pm | Tapas Menu 3:00pm – 10:00pm
Barista Bar: Daily 7:00am – 10:00am

The Canal Club Poolside:
Daily 10:00am – 5:00pm*
*Subject to change due to weather


I have questions about my bill. Who do I call?
Feel free to contact our accounting department at 480.945.7666. We’ll be happy to help.
What forms of payment are accepted to pay for my room?
We accept all major credit cards.


Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two canine companions per room. Please note that pets must weigh no more than 50 pounds, or two pets must weigh no more than 75 pounds combined to be permitted to stay at The Scott Resort. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and a $100 non-refundable pet deposit per stay will be charged upon check-in. Prior to arriving, please be aware of our pet policies and amenities.

Do you have pet-free rooms for those with allergies?

Yes, we allow our four legged friends to sleep in two buildings leaving the other three buildings pet-free.

Do you have pet-sitting or dog-walking services?
Pet-sitting and dog-walking services are available through our Concierge. Please contact the Concierge in advance for these services.
How far do you have to walk to take your pet out?
The nearest dog-friendly park is Chaparral Park, a short 3-5 minute drive from the hotel. However, you can walk your dog right outside your guest room and in our courtyard areas as well.


Where can I get a rental car?
To reserve a rental car with Enterprise, please click here.
Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 480.300.4883 or email and mention you are staying at The Scott Resort & Spa to reserve your car.

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Please contact the concierge (480)-945-7666 option 0, prior to your arrival to set up these services.


How do I book a meeting?
Fill out an RFP online form and host your next meeting at The Scott Resort & Spa: Request for Proposal.
How can I create a unique atmosphere during my meeting?
Creative amenities are a cornerstone of The Scott Resort & Spa, and meetings here are anything but ordinary. Visit Meetings to find out more information on how to plan your next event.
Do you offer special group rates?
We offer special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.
Need more information about booking a meeting?
Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Fill in our Request a Proposal Form for more information.
How can I book a wedding?
Let us help you plan your perfect wedding, fill in our wedding enquiry form for more information.

Press & Partnership Inquiries

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

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