Questions & Answers
We’re always happy to help, but first you may find what you need here in the frequently asked questions.
We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website.
Our book Direct Benefits include your choice of one of the following at check-in:
- Complimentary 12pm Late Check-Out (based on availability)
- Complimentary Enhancement on a La Vidorra Signature Service
- $10 Honor Bar Credit
Learn more about our book direct benefits here.
Our best available rate is through our website. Check out our available dates and current rates here.
There is a resort fee of $50 per room for each night of your stay. This fee allows you to experience these onsite services.
- Valet & Self-parking
- Tesla charging station
- Resort shuttle providing transportation within 3 miles (7AM – 10PM)
- Explore Scottsdale on one of our Pure Bicycles
- WiFi access throughout the hotel
- STAYCAST™ “Ultimate Streaming Experience” in all guest rooms
- In-room Nespresso®
- Access to our 24-hour fitness center
- Daily Yoga
- Lawn Games
- Water & Signature Welcome Tea available in the Lobby
- Access to our 24-hour business center & boarding pass printing
For items left behind, please visit our partner website at chargerback.com.
Fill out the necessary information about the lost items and your current contact information. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team shortly.
Our signature scent includes Carrot Seeds, Cedar, Eucalyptus, Fig Leaves, Musk, Papyrus Wood, Sandal Wood, and Violet.
The Scott Candles and Room Sprays are available for purchase at La Vidorra Spa.
We have curated a couple of playlists specific to The Scott and our other properties. You can listen to them on Spotify, here.
Salt River Shellac Society Vol. 1 is available for purchase on vinyl at the Front Desk or La Vidorra Spa. This was produced in partnership with Numero Group. Highlighting an eclectic mix of Afro Caribbean and Southern genres — including New Orleans Jazz, Latin and Afro Cuban Jazz, Senegalese Afro Cuban, Afro Beat, Funk, Delta Blues, Reggae Salsa, Bachata, and others — the album represents an intentional fusion of sounds and sensibilities, meant to evoke the eccentric creative identity of the resort itself.
Yes, La Vidorra Spa is located on property with 6 treatment rooms including a couples’ room. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522. Operating hours can be found here.
The Scott Resort & Spa offers two pools open daily from 6:00am – 10:00pm.
Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services.
Available between the hours of 7:00am and 10:00pm, our room service menu offers a variety of dining choices.
Find updated hours and menus here.
The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.
To be eligible for Price Match Guarantee, a Reservations Specialist will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-528-7867.
*Stay conditions must include same hotel (The Scott Resort & Spa / 4925 N. Scottsdale Rd., Scottsdale, Arizona 85251), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at The Scott Resort & Spa. Price Match is not applicable for all 3rd party sites.
For those who have purchased our flexible leisure rates, our cancellation policy is 72-hours prior to arrival. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, the cancellation policy does not pertain to any group-related reservations, pre-paid reservations, or special rates.
All rooms and public spaces are 100 percent non-smoking of any kind, including but not limited to vaping, e-cigarettes and marijuana. In order to restore a guest room to a smoke or vapor-free condition, a deep cleaning will be required and any violation of our policy will be subject to an automatic charge of $400 or more. The amount may increase depending on the room and severity of the odor. Guests may smoke in designated hotel smoking areas. According to Arizona State law statute #36-2851, is it is illegal for any person to smoke marijuana in a public place.
Yes, we gladly welcome up to two canine companions per room. Please note that pets must weigh no more than 50 pounds, or two pets must weigh no more than 75 pounds combined to be permitted to stay at The Scott Resort. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and a $100 non-refundable pet deposit per stay will be charged upon check-in. Prior to arriving, please be aware of our pet policies and amenities. The standard pet fee will be waived for service animals.
Yes, we allow our four legged friends to sleep in two buildings leaving the other three buildings pet-free.
Please contact the concierge at 480 945 7666 option 9, prior to your arrival to set up these services.
Press & Partnership Inquiries
For images, logos or information needs for editorial content, please contact us directly at PR@marcandrosehospitality.com.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.