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Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions.

What are your book direct benefits?

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website.
Our book Direct Benefits include your choice of one of the following at check-in:

  • Complimentary 12pm Late Check-Out (based on availability)
  • Complimentary Enhancement on a La Vidorra Signature Service
  • $10 Honor Bar Credit

*Exclusions apply.

Learn more about our book direct benefits here.

Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

What is check in/check out time?
Check in is at 4pm, check out is at 11am.
What is included in the Resort Fee?

There is a resort fee of $57 + tax, per room, for each night of your stay. This fee allows you to experience these onsite services.

  • Valet & Self-parking
  • Tesla charging station
  • Resort shuttle providing transportation within 3 miles (6AM – 10PM)
  • Explore Scottsdale on one of our Pure Bicycles
  • WiFi access throughout the hotel
  • STAYCAST™ “Ultimate Streaming Experience” in all guest rooms
  • In-room Nespresso®
  • Access to our 24-hour fitness center
  • Daily Yoga
  • Lawn Games
  • Water & Signature Welcome Tea available in the Lobby
  • Access to our 24-hour business center & boarding pass printing
What if I left something behind?

For items left behind, please visit our partner website at
Fill out the necessary information about the lost items and your current contact information. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team shortly.

What is your lobby scent?

Our signature scent includes Carrot Seeds, Cedar, Eucalyptus, Fig Leaves, Musk, Papyrus Wood, Sandal Wood, and Violet.
The Scott Candles and Room Sprays are available for purchase at La Vidorra Spa.

What music do you play in your lobby?

We have curated a couple of playlists specific to The Scott and our other properties. You can listen to them on Spotify, here.

Salt River Shellac Society Vol. 1 is available for purchase on vinyl at the Front Desk or La Vidorra Spa. This was produced in partnership with Numero Group. Highlighting an eclectic mix of Afro Caribbean and Southern genres — including New Orleans Jazz, Latin and Afro Cuban Jazz, Senegalese Afro Cuban, Afro Beat, Funk, Delta Blues, Reggae Salsa, Bachata, and others — the album represents an intentional fusion of sounds and sensibilities, meant to evoke the eccentric creative identity of the resort itself.


Do you have a fitness center?
We offer a fitness center including Nautilus weight machines, treadmills, elliptical machines, stationary bikes, free weights, yoga bags, and exercise balls.
Do you have a spa? What are the hours?

Yes, La Vidorra Spa is located on property with 6 treatment rooms including a couples’ room. Appointments are suggested. Please call us at 480.424.6072 or through the internal extension 7522. Operating hours can be found here.

Do you have a pool?

The Scott Resort & Spa offers two pools open daily from 6:00am – 10:00pm.

Do you have a business center?

Yes, our self serve business center open 24 hours located next to the front desk to service your business needs while at the hotel. Copy, fax, and boarding pass printing services can be provided by the front desk. There may be a charge associated with these services.

Do you offer room service? What are the hours?

Available between the hours of 7:00am and 10:00pm, our room service menu offers a variety of dining choices.

Do you offer bikes for use during my stay?
Yes, we do. Get out and explore the city on one of our complimentary hotel bicycles. We can also recommend some popular bicycle routes as well.
Our resort bicycles are available to reserve on the front-drive between sunrise and sunset.
What are the hours of the restaurant/bar/lounge?

Find updated hours and menus here.


Do you have any charging stations on property?
Yes, we do have a Tesla charging station available.
Where can I get a rental car?
To reserve a rental car with Enterprise, please click here.
How do I get to the hotel?
Please see our Maps & Directions page.
Do you offer free shuttle service from the airport?
We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.
What are your cross streets?
We are located on the South East corner of Scottsdale Road and Chaparral Road.
Do you have onsite parking? How much is parking?
Yes, we have complimentary onsite parking.


Can I call in to book a reservation?

Yes, reservations can be made online or by calling our reservations team at 800 528 7867.

Our reservations sales center is open during the following hours:
Monday – Friday: 6:00am – 8:00pm MST
Saturday & Sunday: 8:00am – 8:00pm MST

How do I view my reservation?
Use this link to view, modify, or cancel your reservation.
Will your rooms allow rollaways and/or Pack-n-Plays? Is there a charge?
Yes – all of our rooms are able to accommodate Pack-n-Plays.  We are happy to provide these (based upon availability) at no charge. Due to fire codes, we can only allow rollaways in rooms with King beds and suites.  There is a $25 charge per stay for a rollaway.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You will need to contact the website with which you made your reservation.
I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a Reservations Specialist will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-528-7867.

*Stay conditions must include same hotel (The Scott Resort & Spa / 4925 N. Scottsdale Rd., Scottsdale, Arizona 85251), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at The Scott Resort & Spa. Price Match is not applicable for all 3rd party sites.

What is your cancellation/deposit policy?

For those who have purchased our flexible leisure rates, our cancellation policy is 72-hours prior to arrival. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the cancellation policy does not pertain to any group-related reservations, pre-paid reservations, or special rates.

What is the minimum age requirement to check into the room?
Guests must be 21 years or older to check into a room.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
Do you have connecting rooms?
We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.
Do you have accessible rooms?
Yes, we have accessible rooms. All of our accessible rooms include a roll-in shower. For more information on the accessible features of our hotel, click here.
Do you have an early departure fee?
All reservations are subject to an early departure fee of $50 minimum or up to 1 night room and tax.


What is your smoking policy?

All rooms and public spaces are 100 percent non-smoking of any kind, including but not limited to vaping, e-cigarettes and marijuana.  In order to restore a guest room to a smoke or vapor-free condition, a deep cleaning will be required and any violation of our policy will be subject to an automatic charge of $400 or more.  The amount may increase depending on the room and severity of the odor. Guests may smoke in designated hotel smoking areas. According to Arizona State law statute #36-2851, is it is illegal for any person to smoke marijuana in a public place.


I have questions about my bill. Who do I call?
Feel free to contact our accounting department at 480 945 7666. We’ll be happy to help.
What forms of payment are accepted to pay for my room?
We accept all major credit cards.


Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two canine companions per room. Please note that pets must weigh no more than 50 pounds, or two pets must weigh no more than 75 pounds combined to be permitted to stay at The Scott Resort. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and a $100 non-refundable pet deposit per stay will be charged upon check-in. Prior to arriving, please be aware of our pet policies and amenities. The standard pet fee will be waived for service animals.

Do you have pet-free rooms for those with allergies?

Yes, we allow our four legged friends to sleep in two buildings leaving the other three buildings pet-free.

How far do you have to walk to take your pet out?
The nearest dog-friendly park is Chaparral Park, a short 3-5 minute drive from the hotel. However, you can walk your dog right outside your guest room and in our courtyard areas as well.


Where can I get a rental car?
To reserve a rental car with Enterprise, please click here.
Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 480 300 4883 or email and mention you are staying at The Scott Resort & Spa to reserve your car.

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Please contact the concierge at 480 945 7666 option 7, prior to your arrival to set up these services.


How do I book a meeting?
Fill out an RFP online form and host your next meeting at The Scott Resort & Spa: Request for Proposal.
How can I create a unique atmosphere during my meeting?
Creative amenities are a cornerstone of The Scott Resort & Spa, and meetings here are anything but ordinary. Visit Meetings to find out more information on how to plan your next event.
Do you offer special group rates?
We offer special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.
Need more information about booking a meeting?
Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Fill in our Request a Proposal Form for more information.
How can I book a wedding?
Let us help you plan your perfect wedding, fill in our wedding inquiry form for more information.

Press & Partnership Inquiries

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

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